Conditions Of Hire
Reservations of accommodation are accepted by Log House Holidays, hereinafter referred to as LHH, on the following conditions. The hiring contract is between LHH and the individual from whom payment has been received. You must not use the property except for the purpose of a holiday during the holiday period. Once a confirmation of booking has been received by LHH, the hirer is responsible for the total advertised price of the property and extras as shown on the confirmation of booking.
Bookings will be confirmed upon receipt of initial payment to LHH of a deposit of 50% of the total booking value. If the booking is made within 60 days of the holiday commencement date however, the full booking value will be required on booking. Bookings made through the online booking system are provisional until confirmed by us.
The balance payment will be due for payment 60 days before the holiday commencement date. LHH reserve the right to cancel a holiday where full payment has not been received three days after the balance due date.
Booking Cancellation and Changing of Dates
1. If you want to cancel your booking
1.1. Your contract with us is a contract for the provision of a log house holiday on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 1.
We strongly recommend taking out comprehensive cancellation insurance for your stay. We do not offer refunds or credit in the circumstance of cancellation due to personal illness from covid or where you are required to self-isolate. Please note that travel bans are covered in 3.1.2 and 3.3 below. There is an option to add a basic insurance policy through XCover during the booking process. This does not cover all circumstances and so you must take out an additional policy to cover additional risks if you wish to be protected more fully. If you choose not to take out insurance then you will accept responsibility for any loss that you may incur due to any cancellation.
1.2. If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification.
1.3. Payments due to us in accordance with our terms and conditions will remain due to us. In the event of cancellation more than 60 days before arrival the deposit payment is forfeited only and the balance payment is no longer required to be paid. In the event of cancellation within 60 days of arrival the full booking cost is forfeited. Please note that if cancellation has not been received by email or in writing to us 60 days prior to arrival then you will be held liable to pay the full cost of the holiday if not already paid.
2. If you want to change your booking
2.1. If you want to change any detail of your confirmed booking you must let us know by email or in writing as soon as possible. Whilst we’ll do our best to accommodate you, we can’t guarantee that we’ll be able to meet all requests for changes.
2.2. If you are looking to move your holiday to an earlier date this can be done straight away and without charge.
2.3. If you are looking to move your holiday to a later date we charge a £50 admin fee and when confirmation of your request is received as above, can release your booking to be relet. Any credit from monies paid is held for you only once the holiday has been rebooked in full. If the dates are relet we can transfer the amount you have paid to another holiday date within 24 months of your original arrival date. The balance payment must still be made 60 days before the arrival date in accordance with our terms and conditions if the reletting process is to be continued within this period.
If your holiday is not relet, you retain the right to come on your original holiday dates but must notify us in writing that you wish to do so no less than 3 days before arrival. If your booking is not relet and you want to cancel your holiday you will forfeit all monies paid in accordance with 1.3 above.
2.3.1. Please note we reserve the right to reduce the price of your holiday by up to 30% once within 2 weeks of the arrival date in order to stand a better chance of re-letting. In this circumstance your received credit, if successfully relet, will be correspondingly reduced.
3. If we need to change or cancel your booking
3.1. We don’t expect to have to make changes to your booking, however sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking:
3.1.1. If necessary to perform or complete essential remedial or refurbishment works including the breakdown of domestic appliances, electrical or plumbing issues; or
3.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control including without limitation acts of God, severe weather events, power cuts, pest infestation, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic (national and regional lockdowns) or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
3.2. If we do need to change or cancel your booking for the reason set out in Section 3.1.1 we can either refund you in full or hold monies paid as a credit for any future booking within 24 months of your original arrival date. As a gesture of goodwill we will add an additional £100 to the credit held for you.
If we do need to change or cancel your booking in line with Section 3.1.1, we’ll only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
3.3. If we do need to change or cancel your booking in line with Section 3.1.2 because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we’ll offer to hold the monies received from you as a credit for any future booking within 24 months of your original arrival date. In the case of national or regional lockdowns we can offer the option of credit as above or a refund of the amount paid less a 4% admin fee and less any money paid for XCover insurance.
3.4. We state again that it is strongly recommended that you obtain appropriate comprehensive travel insurance for all members of your group.
Arrival and Departure Times
Unless early arrival has been reserved please can we ask that you do not arrive prior to 3:00 pm (Mayo Landing 4:00pm). Please note guests are asked to vacate the accommodation by 9am (Mayo Landing 10am) on departure day (unless late departure is organised).
Music & Parties
Please note that in the interests of wildlife and guests staying in other cabins, please do not play music outside.
We do not allow stag or hen parties on site.
LHH is a wonderful place to celebrate a special occasion. However, please note that all our cabins are situated around a Special Site of Scientific Interest, designated by Natural England on account of the wildlife and flora which flourish here. To preserve this wildlife and in the interests of other resident guests and our neighbours, please do not play music outside of the cabins. Music can of course be played inside the cabins providing the windows and doors are kept closed. We ask guests to appreciate that the sound of shouting also travels very easily across the water. Please note, we do not accept bookings from young student groups (25 years and younger without supervision). We have assured Natural England that the number of resident guests on this Special Site will not fluctuate greatly from the maximum number of bed spaces. It is therefore not possible to invite additional guests to your cabin without discussing this with us first and obtaining our permission
We do not allow the use of fireworks on our site.
In no circumstances may more than the maximum number of guests, as stated on the website, occupy the property, except by prior agreement with the owner. LHH reserve the right to refuse admittance if this condition is not observed. In addition, LHH reserve the right to refuse or revoke any bookings from parties which may be in their opinion (and at their sole discretion) be unsuitable for the property. Up to two additional overnight guests per cabin are allowed and will be charged at £70 per adult (£50 per child). Additional guests staying overnight must be notified in writing to the owner before your arrival in order that this increase in numbers can be registered for insurance purposes. Please note that it is not permissible to invite extra guests to join your group without the express permission of the owner.
Amenities, Safety and Health
The use of accommodation and amenities where offered, such as rowing boats, hot tub etc., is entirely at the user’s own risk. No responsibility can be accepted for injury, loss or damage to user’s or visitor’s belongings unless negligence is clear. You are responsible for the full active physical supervision of all members or your party under the age of 18 at all times. Visitors are required to follow the basic safety rules and advice contained within the Welcome Pack and displayed safety notices. However, we do not seek to exclude or limit liability for the negligence of our staff or agents. The use of the amenities offered with the accommodation are solely for the guests staying at the property. Please note that the rowing boat provided can only be used on the lake from dawn to dusk. Life jackets must be worn at all times when on the water. NO motorised craft of any kind to be used on the lake, this also includes fuel powered scaled models.
LHH does not accept liability for the activities of third-party suppliers providing services on site. If you want to use the services of a third-party supplier whilst staying at LHH you must ask and receive written permission to do so.
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Motor Car And Personal Belongings
Baggage and personal belongings are at the hirer’s risk at all times and no responsibility can be accepted for loss or damage to any car or its contents.
Electric Vehicle (EV) charging is not permitted at your cabin. Domestic chargers are not suitable for use on our site are are strictly forbidden.
The hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc., must be left clean and tidy at the end of the hire period. We request that the log houses be left in the same condition as they were found on arrival.
You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking, vaping and candles are not allowed in any of the properties. If smoking is detected in the building, then a charge for cleaning will be levied. Any damages will have to be paid for in full within seven days of notification.
Fireworks, Chinese Lanterns, guest brought firepits and portable BBQ’s are explicitly forbidden at LHH.
All damages and breakages are the legal responsibility of the hirer and costs shall be refundable on demand. Additional cleaning costs may be incurred as a result of pets or other reasons. This may be deducted from the authorised card used for the booking payments. LHH also has the right to charge this card at its discretion for any damages incurred.
Please ensure you take all possessions home with you. A charge of £20 will be made plus postage costs for returning left belongings. Please note that we will hold onto any lost property which is found for a period of 4 weeks. Cost of post and packaging must be received prior to dispatch.
Pets are welcome at LHH, at an additional cost of £40/pet/stay. We request that guests do not let animals up on furniture and that any dog hairs etc., must be removed and the house and gardens are left in the original state and condition as you found them. We regret that dogs that bark continuously are not allowed at LHH to prevent disturbance of other guests and the surrounding nature reserve.
Fishing Conditions At Log House Holidays
Log House Holidays contains some fantastic specimen of rudd, roach, tench, perch and pike and it is possible to organise a permit to fish for these species. The lake does also contain some carp BUT these are not to be fished for under any circumstances. Anglers must abide by the following conditions:
In the months of May-September there is a large amount of weed in most places in the lake. We recommend using surface lures where weed becomes a problem.
Once caught, all fish are to be returned immediately to the lake – keep nets or sacks are not allowed.
No fishing is to take place in front of any other cabin other than your own.
Maximum of 2 rods per angler and these must be attended at all times. No fishing at night.
No bite alarms are permitted at this site.
No vegetation to be cut or altered.
No boilies, peanuts, tiger nuts or pellet baits are permitted. Maggots and corn are recommended.
No live-bait fishing for the pike.
All Landing nets are to be air dried before bringing to the lake to prevent the potential spread of disease.
Brolly systems or similar only – No large bivvies’ allowed.
No bait boats allowed.
Payments are processed through Secure Trading. Our Merchant Name is ‘Friday Island Ltd‘ and our Company Registered Number is 01519630. Our Registered Address is Friday Island Ltd, Poole Keynes, Cirencester, Glos, GL7 6ED.
Log House Holiday’s Private Policy
Log House Holidays respects your privacy and will not sell or make available in any way your personal information except where specific permission has been given. By booking a holiday with us or by signing up to our Special Offers email list, you are agreeing that we may contact you appropriately. We endeavour to take all reasonable steps to protect your personal data but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security. Our site may link to other websites and we are not responsible for their data policies or procedures or their content.
If you do not wish to receive any further Special Offers emails from us please use the “unsubscribe” link found in all Special Offer email communications. Alternatively send your unsubscribe request to firstname.lastname@example.org. If you are concerned about how your data is stored please contact us by emailing email@example.com for further information.