LHH FREQUENTLY ASKED QUESTIONS
We have listed the most frequently asked questions made by our guests below in case you have a similar query. Please don’t hesitate to get in touch if your question is not addressed here. If it’s information on the Cotswolds you’re looking for check out our Cotswolds FAQ page or our Ultimate Guide to the Cotswolds.
Do you allow pets?
Yes. Well behaved pets are very welcome on our pet friendly UK holidays. Pets are charged at £40 each.
What is the security deposit?
There is a £1,000 damage deposit required with every booking. This amount is not taken from your card but simply authorised by the card owner on the booking form. It is only used in a circumstance where damage due to neglect has taken place in the cabin. To date we have not had to exercise this deposit.
Can we stay for just a few days or just one night?
Is there a BBQ?
There is a half barrel BBQ at each cabin. You can either use the supplied logs in this or bring your own BBQ charcoal. If using disposable BBQ’s please place them on top of the half barrel BBQ.
Can we get food delivered from local supermarkets?
Yes. The best supermarkets for this are Tesco, Sainsbury’s or Ocado. The postcode to quote is GL7 6ED and the address is usually Friday Island or Lake 55. Please tell them which cabin to go to and specify a time when you will be present to take delivery.
What are the fishing rules?
Log House Holidays is a great place for UK lake fishing holidays. The water contains some fantastic specimen of rudd, roach, tench, perch and pike and it is possible to organize a permit to fish for these species. The lake does also contain some carp BUT these are not to be fished for under any circumstances. Anglers MUST abide by the following conditions:
- Once caught, all fish are to be returned immediately to the lake – keep nets or sacks are not allowed.
- No fishing is to take place in front of any other cabin other than your own. Fishing from your rowing boat is allowed.
- Maximum of 2 rods per angler and these must be attended at all times. No fishing at night.
- No bite alarms are permitted at this site.
- No vegetation to be cut or altered.
- No boilies, peanuts, tiger nuts or pellet baits are permitted. Maggots and corn are recommended.
- No live-bait fishing for the pike.
- All Landing nets are to be air dried before bringing to the lake to prevent the potential spread of disease.
- Brolly systems or similar only – No large bivvies’ allowed.
- No bait boats allowed.
Can you recommend a taxi company?
What would be a good idea to bring?
All you really need to bring is yourselves and some food. Other things to bring, if required, include BBQ charcoal and utensils, extra loo paper, kitchen paper and extra towels for use with the hot tub. We provide washing up liquid, dishwasher tablets, J cloth, scourer and surface spray in your fully equipped kitchen. A Fire Box is also included with firelighters, matches and marshmallows! Check out the ‘Holiday Tips’ section of Our Ultimate Guide to the Cotswolds for our full list of what to pack.
Can you recommend a private chef or outside caterer?
We can recommend two really great caterers who can come and create a delicious dinner parties for your stay whatever the special occasion. Arrangements can be made whether it’s for a romantic dinner or a big group celebration. Contact either of the below directly to discuss and arrange your special night.
How far is the nearest food store?
The best bet for a large food shop is Cirencester (4 miles drive) which has two large Tesco’s, Waitrose, Marks and Spencer’s,Lidl and Aldi. The nearest small food shop however is the Costcutter in South Cerney which is 5 minutes drive.
Is it possible to bring an extra guest?
Yes. We allow you up to a maximum of two extra guests per cabin (excluding Mayo Landing). However for insurance purposes we must make a charge of £70 per extra adult and £50 per extra child for your stay. Please note that you would also need to bring your own bedding arrangements, bedding and towels for these extra guests.
Can we get takeaway delivered to our log cabin?
We have two local places that will deliver food to our cabins. These are listed below. Please ensure that you tell them which cabin to deliver to and ideally the name under which the booking is placed in case we need to check where food is to be delivered to.
Dominoes – 01285 642444
South Cerney Tandoori – 01285 862555
What methods of payment are accepted?
A 50% deposit payment needs to be made online by card at the time of booking. The remaining balance can be paid through a payment link that you will receive from us allowing you to again pay through our secure booking site. We only offer payment by debit card online – please call us if you are unable to makepayment by debit card and would prefer to pay by credit card over the phone.
Does the lake ever have flooding issues?
What is included in the booking cost?
Included in your booking is Egyptian cotton bed linen and 5 star luxury towels for all guests. Two boxes of logs are also provided for your wood-burner and fire pit. A Fire Box includes firelighters, matches and marshmallows too. Each cabin has its own rowing boat which comes with life-jackets. Child life jackets can be provided free of charge on request. All electricity and hot water are also included in your booking. The only additional costs come from extras such as the hot tub, pets, rental of kayaks or bikes or if you wish to fish for example. The full list of these can be found on the Optional Extra’s page below.
What security is in place at Log House Holidays?
Our main gates are locked at night although you can come and leave 24/7 through our private entrance. We have had no circumstances of crime on the lake to date and it is a very safe area. Guests are able to lock their cabins with triple locking windows and doors so that all of your belongings are safe when you decide to explore the site or local area. We have a number of groundsmen who are always working around the site and it is consequently a very safe environment for kids to safely explore. Due to the dangers of the lake itself however we do advise young children to be under constant supervision.
Is the site children friendly?
Yes our lake is ideal for family cabin holidays with kids of all ages. In terms of activities and things to do this is a great place to bring kids and they always enjoy their stay with us. Our site is very safe although due to the dangers of the lake itself we do advise young children to be under constant supervision. The balustrading with stainless steel meshing creates a safe area on the decking for small children to play.
Are there any accessible rooms for disabled guests?
Moondara is the best house for disable access although all of the cabins have bedrooms and toilets on the ground floor for easy access for those less able.
Do you accept hen and stag parties?
No. We refrain from allowing young student groups and stag parties from using the venue in the interest of other guests and our conservation efforts. We do allow hen parties where they are simply looking for a relaxing hideaway. Please note we do not allow any outdoor music and our cabins are positioned within a peaceful nature reserve.
Are the kitchens fully equipped?
All of our kitchens are fully equipped with everything you should need for your getaway. We’ve tried to think of all of the things you should need and you’ll find everything from weighing scales to casserole dishes!
What time can we arrive and what time do we need to leave by?
Guests can arrive from 3:00pm (Mayo Landing 4:00pm) onwards on their day of arrival and must leave by 9:00am (Mayo Landing 10:00am) on their day of departure. Early arrival (12:00 am) and late departure (11:00 am) can be requested subject to availability. Unfortunately this option is not available for Mayo Landing.
Can we access the site at any time?
Yes. Our main entrance which opens onto the Spine Road is open from 8:00-5:00 Mon-Fri but our private entrance is open 24/7 for you to use during all other times or as convenient.
Do the cabins have Wi-Fi?
When do we need to pay by?
We request a 50% deposit on booking and the remaining balance to be paid 60 days before arrival. For bookings made within 60 days of your arrival date we request that the full amount is paid immediately on booking.
Can we pay individually for our booking?
Sorry, we prefer if you can pay from one person.
Are there DVD players in the cabins?
Yes. Every house has a DVD player which can be used to play DVD’s and music. Please note that music can only be played inside your log house with the windows and doors closed. This is in the interest of other guests and the surrounding nature.
Can you provide cots and high chairs?
Unfortunately, we are not able to provide these and you will need to bring your own if required.
Do you recommend holiday insurance?
Due to unforeseeable circumstances such as family bereavement or exceptional adverse weather conditions, we recommend the provision of cancellation insurance through Booking Protect. This can be added during the online booking process.