BOOKING TERMS

Deposit Payments must be made within 5 days to secure your chosen dates.

Any bookings made within 2 weeks of arrival must be settled immediately with your booking by debit card over the phone please.

If you would like a copy of our latest brochure sent in the post, please call us on 01285 770082 or send us an email request. You can also download a PDF copy from our Home page.

Conditions of Hire

Reservations of accommodation are accepted by Log House Holidays, hereinafter referred to as LHH, on the following conditions.

Please note guests are asked to vacate the accommodation by 9am on departure day and we request that the log houses must be left in the same condition as they were found on arrival.

1. Contract of Hire
   The hiring contract shall be between the hirer and LHH and shall be deemed to be made subject to these conditions of hire.
2. Initial Payment
   Booking will be confirmed upon receipt by LHH of a deposit of 50% of the accommodation rental. However, if the booking is made within 8 weeks of the holiday commencement date, the full accommodation rental will be required. Please note that the Deposit payment is non refundable in the event of a cancellation or movement of booked dates.
3. Balance Payment
   The balance of hire will be due for payment 8 weeks before the holiday commencement date. LHH reserve the right to cancel a holiday where full payment has not been received less than 14 days before the holiday commencement date.
4. Confirmation of Booking
   Once a confirmation of booking has been received by LHH, the hirer is responsible for the total advertised price of the property and extras as shown on the confirmation of booking.
5. Booking Cancellation.
   So long as written notice of cancellation is received by LHH not less than 10 weeks before the holiday commencement date, hirers will not be held liable to pay the full balance of hire, but will forfeit their deposit. If however, cancellation is notified within 10 weeks of the holiday commencement date, the hirer will also be liable to pay the full balance of hire unless LHH has been successful in re-letting the holiday. Should LHH be successful in rehiring the holiday at the same cost, a cancellation fee of £100 will be payable to cover administration costs. We recommend that Cancellation Insurance is taken out for your stay at LOG HOUSE HOLIDAYS, particularly in winter months in case you are unable to travel to our site due to adverse weather conditions.
6. Notification of Cancellation.
   In all instances, cancellations must be immediately notified to LHH in writing by first class post or by email.
7. Amenities.
   The use of accommodation and amenities where offered, such as rowing boats, etc., is entirely at the user’s own risk. No responsibility can be accepted for injury, loss or damage to user’s or visitor’s belongings. However, we do not seek to exclude or limit liability for the negligence of our staff or agents. The use of the amenities offered with the accommodation are solely for the guests staying at the property. Please note that the rowing boat provided can only be used on the lake from dawn to dusk. Life jackets must be worn at all times when on the water. NO motorised craft of any kind to be used on the lake, this also includes fuel powered scaled models. Please note that in the interests of wildlife and guests staying in other cabins, please do not play music outside.
8. Motor Car and Personal Belongings.
   Baggage and personal belongings are at the hirer’s risk at all times and no responsibility can be accepted for loss or damage to any car or it’s contents.
9. Party Size.
   IN NO CIRCUMSTANCES MAY MORE THAN THE MAXIMUM NUMBER OF GUESTS, AS STATED IN THE BROCHURE, OCCUPY THE PROPERTY, EXCEPT BY PRIOR AGREEMENT WITH THE OWNER. LHH RESERVE THE RIGHT TO REFUSE ADMITTANCE IF THIS CONDITION IS NOT OBSERVED. IN ADDITION, LHH RESERVE THE RIGHT TO REFUSE OR REVOKE ANY BOOKINGS FROM PARTIES WHICH MAY BE IN THEIR OPINION (AND AT THEIR SOLE DISCRETION) BE UNSUITABLE FOR THE PROPERTY. ADDITIONAL OVERNIGHT GUESTS WILL BE CHARGED AT £50 PER PERSON. PLEASE NOTE THAT LHH RESERVES THE RIGHT TO MAKE A SMALL CHARGE FOR TODDLERS OVER AND ABOVE THE GROUP SIZE OF 8 GUESTS. ADDITIONAL GUESTS STAYING OVERNIGHT MUST BE NOTIFIED IN WRITING TO THE OWNER BEFORE YOUR ARRIVAL IN ORDER THAT THIS INCREASE IN NUMBERS CAN BE REGISTERED FOR INSURANCE PURPOSES. PLEASE NOTE THAT IT IS NOT PERMISSABLE TO INVITE EXTRA GUESTS TO JOIN YOUR GROUP WITHOUT THE EXPRESS PERMISSION OF THE OWNER.
10. Hirer’s Responsibility.
    The hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc., must be left clean and tidy at the end of the hire period.
11. Damage.
    All damages and breakages are the legal responsibility of the hirer and their costs shall be refundable on demand. However, minor damage or breakages will not normally be charged for. Additional cleaning costs maybe incurred as a result of pets or other reasons.
    Breakages and Cleaning Deposit.
    Log House Holidays reserves the right to charge at its discretion a ” Breakages and Cleaning Deposit “. This deposit should either be paid with the balance payment or on arrival in cash. It will be returned in full on departure once Log House Holidays are satisfied that both no breakages have occurred (beyond small incidental items such as a broken glasses etc.) and also that the log house has been left in the same state as it was found on arrival.
    Lost Property.
    Please ensure you take all possessions home with you. A charge of £20 will be made plus postage costs for returning left belongings. Please note that we will hold onto any lost property which is found for a period of 2 weeks only. Cost of post and packaging must be received prior to dispatch.
12. Brochure.
    LHH take every care to ensure the accuracy of property descriptions which are as detailed as possible. All information is given in good faith and believed to be correct at the time of going to press, but LHH cannot be held responsible for changes beyond it’s control which may become known after the publication of the brochure. Further, LHH cannot accept liability for happenings outside it’s reasonable control such as breakdown of domestic appliances, wiring, plumbing, sudden temporary invasion of pests, damage resulting from exceptional weather conditions or owners negligence resulting on loss, injury or accident. LHH cannot be held responsible for any mains power loss resulting in failure or action from the National Grid network.
13. Pets.
    Pets are welcome at LHH, at an additional cost of £30/pet/stay. We request that guests do not let animals up on furniture and that any dog hairs etc., must be removed and the house and gardens are left in the original state and condition as you found them.
14. Music & Parties
    LOG HOUSE HOLIDAY cabins are wonderful places to celebrate a special occasion such as a 25 th wedding anniversary or a special birthday. However, please note that all our cabins are situated around a Special Site of Scientific Interest, designated by Natural England on account of the wildlife and flora which flourish here. To preserve this wildlife and in the interests of other resident guests AND OUR NEIGHBOURS, please do not play music outside of the cabins. Music can of course be played inside the cabins providing the windows and doors are kept closed. We ask guests to appreciate that the sound of shouting also travels very easily across the water. PLEASE NOTE THAT BECAUSE OF THE ABOVE, WE DO NOT ACCEPT BOOKINGS FROM YOUNG STUDENT GROUPS. We have assured Natural England that the number of resident guests on this Special Site will not fluctuate greatly from the maximum number of bed spaces. It is therefore not possible to invite additional guests to your cabin without discussing this with us first and obtaining our permission
15. Change of Booked & Confirmed Dates
    Assuming your arrival dates are in excess of 2 months, a change in booked and confirmed dates will incur an administrative charge of £ 100. A change of booked and confirmed dates within 2 months of arrival will forfeit the deposit payment.
16. Fishing Conditions at Log House Holidays
    Log House Holidays contains some fantastic specimen of rudd, roach, tench, perch and pike and it is possible to organize a permit to fish for these species. The lake does also contain some carp BUT these are not to be fished for under any circumstances.Anglers MUST abide by the following conditions:
    1. Fishing is only allowed with a current, valid Environment Agency license. Please ensure this is shown to either ourselves or our Fisheries Bailiff together with a signed copy of these rules before fishing.
    2. Once caught, all fish are to be returned immediately to the lake – keep nets or sacks are not allowed.
    3. No fishing is to take place in front of any other cabin other than your own.
    4. Maximum of 2 rods per angler and these must be attended at all times. No fishing at night.
    5. No bite alarms are permitted at this site.
    6. No vegetation to be cut or altered.
    7. No boilies, peanuts, tiger nuts or pellet baits are permitted. Maggots and corn are recommended.
    8. No live-bait fishing for the pike.
    9. No floating baits permitted.
    10. All Landing nets are to be air dried before bringing to the lake to prevent the potential spread of disease.
    11. Brolly systems or similar only – No large bivvies’ allowed.
    12. No bait boats allowed.